Send feedback to support

POST/support/feedback

Records the calling user's feedback and emails it, after commit, to the organisation's support email, else its customer.support.email setting; with neither, nothing is sent. Answers 200 with the id and time. Limited to 10 a minute per user across all their tokens: the 11th is 429 rate_limited with Retry-After. A dry run counts, a replayed Idempotency-Key does not and replays the first answer, and a 429 is never stored under the key. Emits no webhook. It cannot be undone through the API.

Query parameters

dry_runboolean#
Validate and run the call without committing it, returning what the real call would return with meta.dry_run set.

Headers

Idempotency-Keystring#
Makes a retry safe. Send a new UUID for each new request and reuse it only to retry that request; the first response is replayed for 24 hours.

Request body

application/json, required · SupportFeedbackCreate

subjectstring | null#
A short subject. Optional.
bodystringRequired#
The feedback text. It is escaped in the email.

{
  "subject": "Cannot find my statement",
  "body": "Where do I download my Q3 statement?"
}

Responses

200

The id and time of the recorded feedback.

SupportFeedback

{
  "data": {
    "id": 1,
    "created_at": "2026-06-12T10:00:00+00:00"
  }
}

401

Authentication failed. error.code is one of invalid_token, expired, revoked.

Error

403

Authorization failed. error.code is one of org_disabled, ip_blocked, missing_scope, scope_disabled, user_disabled.

Error

404

Resource not found (error.code = not_found).

Error

422

The request can't be processed (HTTP 422): validation_failed with one ErrorDetail per problem, or a code documented on the operation.

Error

429

Rate limit exceeded (error.code = rate_limited).

Error

Examples

curl -X POST https://your-org-domain/kong/core/api/v2/support/feedback\
  -H "Authorization: Bearer $HELM_API_KEY"\
  -H "Content-Type: application/json"\
  -d '{
  "subject": "Cannot find my statement",
  "body": "Where do I download my Q3 statement?"
}'